How do I return or exchange?

Updated 3 weeks ago by Free Fly

RETURNS:

For a return, you'll need your order number (found in your confirmation email) and the zip code of the original shipping address. Shoot us an email at info@freeflyapparel.com if you need us to look those up for you!

With that info, you can complete the form found here to request a prepaid shipping label to send your unwashed, unworn item(s) back.

Please note briefs, boxers, accessories and final sale items are not eligible for return or exchange.

If you need to return items from multiple orders, please send them back separately with their own return label. Combined orders sent back in the same package will not be processed and we will not be able to refund you.

EXCHANGES:

For an exchange, you'll need your order number (found in your confirmation email) and the zip code of the original shipping address. Shoot us an email at info@freeflyapparel.com if you need us to look those up for you!

With that info, you can complete the form found here to request a prepaid shipping label to send your unwashed, unworn item(s) back. 

Please note briefs, boxers, accessories and final sale items are not eligible for return or exchange. 

Once your return label has been scanned by USPS, your requested exchange items will ship out.  You'll receive an email with shipping information to confirm. 

Important things to know about exchanges: 

  • Exchanges will ship back to the original shipping address with our standard 3 to 7 day shipping. 
  • If you need to change the shipping address you can do that once you submit the exchange. Once you ship the item back we cannot make changes. 
  • If you'd like to exchange your item(s) for different products, check out our Shop Now feature. Simply opt to "Return Item", choose your reason, and then select Shop Now. Discounts are not applicable to new items unless doing an even exchange for the same item changing size or color.
  • If you're sending back items from multiple orders, please send them back separately with their own return label. Combined orders sent back in the same package will not be processed and we will not be able to refund you. 

If you have any additional questions, please feel free to reach out to our Customer Success Team at info@freeflyapparel.com.


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