I received the wrong item. What should I do?

Updated 3 weeks ago by Free Fly

We have high standards for quality. However, every once in a while we make a mistake. (We try to be perfect but our mom told us that we all make mistakes sometimes.)

If you received your package with an incorrect item, our apologies and don't worry - we'll get it fixed right away!

Please fill out our return form HERE to generate a prepaid return label. 

  • Choose "There was an issue with the item or shipping" as your return reason
  • Choose "Exchange Item"
  • Choose the correct item

As soon as you drop the package at USPS, we'll get your correct item on the way to you. If you need it sooner, please email us at info@freeflyapparel.com and we'll be happy to help.


How did we do?