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Order Issues

What if my order is lost or stolen?

Delayed package: We find that sometimes there's a lag in the tracking although your package is moving along as normal. We can understand the frustration that this can cause, and we're here to help! O…

Updated by Free Fly

My order says it's delivered but it's not here! What should I do?

The worst - your order says it's been delivered but it's not there! We're here to help. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hi…

Updated by Free Fly

How do I change or cancel my order?

We process orders fast to make sure to get you your gear in no time. That said, once an order is placed we are unable to add or remove products or cancel it. We do offer free returns and exchanges so…

Updated by Free Fly

My item arrived damaged or defective. What should I do?

If you received a damaged or defective item, our sincere apologies! We have a strict quality control process and rarely hear about issues like this. Sometimes there are instances where a product is d…

Updated by Free Fly

I received the wrong item. What should I do?

Once in a blue moon, the wrong item gets tossed in by mistake. Our apologies, but don't worry - we'll get it fixed right away! Please fill out our return form HERE to generate a prepaid return label.…

Updated by Free Fly

I'm missing an item. What should I do?

We have high standards for quality. However, every once in a while we make a mistake. (We're only human.) If you received your package and something was missing from your order, our apologies and don…

Updated by Free Fly

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