Holiday FAQ
Do you have an extended holiday return or exchange policy?
Do you offer gift messaging and gift wrap?
What are the shipping cutoffs for the holidays?
Can I use multiple coupon codes on one order?
What size should I order?
How can I purchase a Gift Card?
Returns and Exchanges
What's your return and exchange policy?
Do you have an extended holiday return and exchange policy?
How do I return or exchange?
Can I return or exchange for a different item?
How do I return or exchange a gift?
Can I return or exchange an item I bought on sale?
How long does a refund or exchange take to process?
Order Issues
How do I change or cancel my order?
My item arrived damaged or defective. What should I do?
I received the wrong item. What should I do?
I'm missing an item. What should I do?
Shipping and Payment Information
Can I change my shipping address?
What shipping options do you offer?
What payment types are accepted?
Can I ship to an APO/Military personnel?
What if my order is lost or stolen?
My order says it's delivered but it's not here! What should I do?
What is Route Insurance and how can I file a claim?
How can I track my order?
Do you ship internationally?
Product Questions
How should I wash my bamboo?
Does your bamboo material blend shrink?
Does your gear have UPF protection?
Do you offer big and tall sizes?
When will an item be back in stock?
Can I place a back order or be added to a wait list?
How can I purchase a gift card?
Sales, Discounts and Promotions
Why isn't my promo code working?
Can I use more than one promo code on an order?
Do you offer a military discount?
Do you offer pro deals?
Where do I enter a discount/promo code?
What's your price adjustment policy?
About Bamboo
What makes Free Fly Apparel different than other bamboo companies?
Are your materials/fabrics sustainably sourced?
What does the bamboo production process look like?
What are the benefits of bamboo?
Where are your Free Fly products produced and manufactured?
Find Free Fly Locally
Is Free Fly sold in shops near me?
I own a retail store and I'm interested in selling Free Fly. Where can I get more info?
Other Useful Info
Do you offer gift wrapping?
Are you hiring?
How do I login or create an account?
Where can I find out more about Free Fly?
How do I place a bulk order?
I'm organizing a charity event. Would you donate?
How can I leave feedback on my Free Fly product?
How can I contact you?
How do I unsubscribe?
I want to know about Free Fly deals and current offerings! How do I subscribe?
All Categories > Product Questions
8 articles
Please click HERE to view our fit guide. Our cuts run true to size but we do recommend consulting the fit guide to see what works best for your measurements. The fit guide is a general size chart and…
Updated 3 weeks ago by Free Fly
Our natural bamboo fibers is what gives your Free Fly gear that buttery soft feel. Proper care will help prolong your favorite Free Fly product's life. If your pieces are new, make sure to try them o…
Shrinkage can be normal for bamboo depending on the material blend. If the product shrinks, we make a note of it in a fit tip (above where you click "add to cart") and also on the product's hang tags…
Updated 1 month ago by Free Fly
Wondering if the buttery soft gear offers sun protection? Good news, it does. UPF is the UV rating for clothing. The UPF protection on our products ranges from 15+ to 50+. You can find the specific U…
Our men's sizes go up to a 3XL but we do not offer specific tall sizes. That being said, our cuts are long and lean and we recommend giving the standard sizes a try. We're always happy to accept retu…
We introduce new colors each season. Our classic colors in best-selling styles are restocked year round while seasonal colors run for a shorter window and may not be restocked once the season is over…
Updated 7 months ago by Free Fly
Currently, we do not offer the option to place an order for an item that is on backorder and we are unable to keep wait lists for items that are out of stock. The best way to be notified if an item y…
Shopping for someone else but you're not sure about what to give them? Give them the gift of choice with a gift card. Click HERE to purchase a gift card. Our gift cards are delivered by email and con…
