Return/Exchange Policy & Procedure
Needing a new size/color, style, or don't love the fit? We have FREE U.S. RETURNS & EXCHANGES HERE on only new and unworn/unwashed items with tags attached. (A quick try on is cool. Trekking up a mountain is not.)
HOW TO RETURN:
For a return, you'll need your order number (found in your confirmation email and starts with "S") and the zip code of the original shipping address. Shoot us an email at info@freeflyapparel.com if you need us to look those up for you!
GIFT RETURN/EXCHANGE:
If you've received a gift and do not have your Order #, fill out this form HERE and we'll help you find that Order # to complete your return. If you do have your Order #, complete the gift return/exchange HERE to receive a prepaid return label. Don't worry, we can keep a secret and won't notify the gift giver that you're returning the item.
HOW TO EXCHANGE:
For an exchange, you'll need your order number (found in your confirmation email) and the zip code of the original shipping address. Shoot us an email at info@freeflyapparel.com if you need us to look those up for you!
Once your return label has been scanned by USPS, your requested exchange items will ship out. You'll receive an email with shipping information to confirm.
Important things to know about exchanges:
- Exchanges will ship back to the original shipping address with our standard 3 to 5 day shipping.
- If you need to change the shipping address you can do that once you submit the exchange on the last page of the return process when your label has been made. Scroll down and click "Edit" where your shipping address shows, and update there.
- If you'd like to exchange your item(s) for different products, check out our Shop Now feature. Simply choose your reason, opt to "Return Item", and then select "Shop Now." Discounts are not applicable to new items unless doing an even exchange for the same item changing size or color.
- If you're sending back items from multiple orders, please send them back separately with their own return label. Combined orders sent back in the same package will not be processed and we will not be able to refund you.
POLICY: Upon purchase date, you have 30 days from purchase date to request a return for refund to your original payment. You have up to 60 days from purchase date to request an exchange or store credit (no expiration).
- Final Sale, Briefs, and Sun masks items cannot be returned or exchanged.
- Items from separate orders shipped back together will not be processed. Items sent back outside of this process will not be processed and cannot be recovered.
- For damaged or defective items, click here.
- We cannot complete the return or exchange of items purchased at one of our retail partners due to contractual agreements. Stop by their store or reach out via phone to get that done through them.
- Please note the shipping cost to receive the gear will not be refunded as this service is a cost to receive the product.
- Refunds can take up to 7 business days to process after the return is delivered - our returns center checks every return in for quality to ensure the gear is new and with tags
INTERNATIONAL RETURNS:
At this time we cannot offer free returns/ exchanges for orders outside of the U.S. To complete an international return you will still complete the form on our returns portal, shoot us an email out info@freeflyapparel.com letting us know, and you will need to use your own label. We hope to offer more options for our international customers soon!
*Please note: we cannot accept returns of more than 20 items from one order
