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Returns and Exchanges

​Return & Exchange Policy

Needing a new size/color, style or don't love the fit? We offer hassle-free returns and exchanges on new, unworn and unwashed items with tags still attached. (A quick try on is cool. Trekking up a mo…

Updated by Rose Houpe

Do you have an extended holiday return and exchange policy?

For you early holiday shoppers - we're extending our return policy so that anything purchased in October or November can be returned in unwashed, unworn condition until Jan 31 of next year. Last minu…

Updated by Free Fly

Can I return or exchange for a different item?

You bet! For the return, you'll need your order number (found in confirmation email) and the zip code of the original shipping address. Shoot us an email at info@freeflyapparel.com if you need us to…

Updated by Free Fly

How do I return or exchange a gift?

If you have the order number and shipping zip code (both can be found on the packing slip), you can complete a gift return or exchange on our online portal HERE and click "Start a Gift Return". If yo…

Updated by Free Fly

Can I return or exchange an item I bought on sale?

Please be aware that all items available in our final sale section are not eligible for return or exchange.

Updated by Free Fly

When does my exchanged item or refund process?

Exchanges. Once you drop the item by the Post Office, your new item(s) will automatically be processed to ship out. You will receive a confirmation email with tracking when an exchanged item has ship…

Updated by Free Fly

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