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Returns and Exchanges

​Return/Exchange Policy & Procedure

POLICY: Needing a new size, color, or don't love the fit? We have FREE U.S. RETURNS & EXCHANGES on only new and unworn/unwashed items with tags attached. (A quick try on is cool. Trekking up a mounta…

Updated 18 hours ago by Free Fly

Do you have an extended holiday return and exchange policy?

For you early holiday shoppers - we're extending our return policy so that anything purchased in October or November can be returned in unwashed, unworn condition until Jan 31 of next year. Last minu…

Updated 1 month ago by Free Fly

Can I return or exchange for a different item?

You bet! For the return, you'll need your order number (found in confirmation email) and the zip code of the original shipping address. Shoot us an email at info@freeflyapparel.com if you need us to…

Updated 1 month ago by Free Fly

How do I return or exchange a gift?

If you have the order number and shipping zip code (both can be found on the packing slip), you can complete a gift return or exchange on our online portal HERE. From the main portal page, enter in y…

Updated 1 year ago by Free Fly

Can I return or exchange an item I bought on sale?

Please be aware that all items available in our final sale section are not eligible for return or exchange.

Updated 1 year ago by Free Fly

When does my exchanged item or refund process?

Exchanges. Once you drop the item by the Post Office, your new item(s) will automatically be processed to ship out. You will receive a confirmation email with tracking when an exchanged item has ship…

Updated 1 year ago by Free Fly

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