How do I return or exchange a gift?

If you have the order number and shipping zip code (both can be found on the packing slip), you can complete a gift return or exchange on our online portal HERE.

From the main portal page, enter in your order number and zip code, and click the START HERE button underneath "Returning or exchanging a gift?".  From there you can enter in your information and the gift giver will not be informed of the return or exchange.

If you're having trouble tracking down the details from the original order, our team is happy to help. Just send us a note at with the first and last name of the person who gifted you Free Fly. We'll send over the order number and shipping zip code so you can easily exchange or return your item using our gift return portal. Don't worry - we won't tell them that it didn't work out!

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