Return & Exchange Policy
Needing a new size/color, style or don't love the fit? We offer hassle-free returns and exchanges on new, unworn and unwashed items with tags still attached. (A quick try on is cool. Trekking up a mountain is not.)
CLICK HERE TO START YOUR RETURN/EXCHANGE.
You'll need your order number (found in your confirmation email ex. S1234567) and the zip code of the original shipping address. Shoot us an email to info@freeflyapparel.com if you need us to look those up for you.
RETURNS:
We offer easy return and will provide a return shipping label. Refunds are processed once the return is delivered back to us. Store credits are issued once the return is on the way back to us.
Checkout+: "Pay Now to Unlock Fee Returns" Option
You can select the "Pay Now to Unlock Free Returns" option at checkout for a fee of $3.98, ensuring a free return without any additional cost. This fee is non-refundable and non-transferable. If this option is not selected, a $10 return label fee will apply which will be deducted from your refund. Please note that all return label fees are non-refundable.
This service does not exempt your order from final sale or other store policies.
FREE EXCHANGES:
We offer one free exchange per order. Once your return label has been scanned by USPS, your requested exchange items will be processed to ship out. You'll receive an email with shipping information to confirm.
Important things to know about exchanges:
- Exchange orders will ship back to the original shipping address with our standard 3-5 business day shipping.
- If you need to change the shipping address, you can edit the address on the 'Review Your Return' page before submitting your exchange. Scroll down and click 'Edit' under the Customer Information section.
- If you'd like to exchange your item(s) for different products, check out our Shop Now feature. Simply choose your return, opt to 'Return Item', and then select 'Shop Now'.
GIFT RETURN/EXCHANGE:
If you do have your order number, complete the gift return/exchange HERE to receive a return shipping label.
If you've received a gift and do not have your order number, click HERE to fill out the form and we'll help you find the information to complete your return.
Don't worry, we can keep a secret and won't notify the gift giver that you're returning the item.
THE NITTY-GRITTY DETAILS:
Upon purchase date, you have 30 days from purchase date to request a return for refund to your original payment. You have up to 60 days from purchase date to request an exchange or store credit.
- Final Sale, Boxer Briefs and Sun Masks cannot be returned or exchanged.
- If you're sending back items from multiple orders, please send them back separately with their own return label. Items from separate orders shipped back together will not be processed.
- We cannot accept returns of more than 20 items from one order.
- Items sent back outside of this process will not be processed and cannot be recovered.
- The shipping cost to receive the gear will not be refunded as this service is a cost to receive the product.
- Store credits will not expire and are exempt from return fees. The return label fee will not be deducted from this.
- Refunds can take up to 7 business days to process after the return label is delivered - out returns center checks every return in for quality to ensure the gear is new with tags.
- We cannot complete the return or exchange of items purchased at one of our retail partners due to contractual agreements. Stop by their store or reach out to the retailer directly to return/exchange.
INTERNATIONAL RETURNS:
At this time we cannot offer return shipping labels for orders outside the U.S. To complete an international return, please complete the form on our return portal. You will need to use your own label. Once you're able to mail back, shoot us an email to info@freeflyapparel.com with your tracking information and we'll take care of the rest. We hope to offer more options for our international customers soon!
